In case of any issue, Twilza offer 10 days easy exchange & no question asked refund  policy

How to exchange/refund?

For exchange/refund send your packet back to our shop address through any courier service, Just write you name and contact number (the one you have mentioned in your order) and keep it inside the box, As it is received we will contact you via a Whatsapp, msg or email & will dispatch new packet  with a new trackable tracking number.

Important Note:

Sale items not refundable you can exchange only with any other items.

The product must be in the original condition as dispatched, contain all tags, and be in maintained condition.

Footwear Menders do not accept exchange/refund/repair or any kind of claim on used or washed items.

Keep the shoebox in a flyer or shopping bag when sending it back by courier.

Can I exchange it with other items?
Yes, customers can change with any other item.

Claim:
We properly check & maintain the pair before dispatching, In case of any defective pair we stop/hold  or cancel the order if the product gets out of stock
After all of our effort if a customer gets defected pair then the consignee must have informed us with is 2 days of receiving. The same 10 days exchange/refund policy (As above) is valid in this case as well

Note: Twilza do not accept any claim, exchange, or refund on used items.

Refund Policy limitations:
Refund policy is valid for online shopping only. Products bought from the store are not refundable.
Refund is possible within 10 days of receiving.
Delivery charges are non-refundable.
Sale items are not refundable
We clear refunds on weekly bases, Sunday is expected day of refunds

For more please email us : support@twilza.com